Introduction
Lancaster Plant Hire (“we”, “us”, “our”) is a local, family‑run business providing plant and machinery hire across Lancaster, Morecambe, Carnforth and surrounding areas. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.
If you have any questions, you can contact us at: Info@lancasterplanthire.com
Information We Collect
We may collect the following information when you use our website or contact us:
Personal Information
- Name
- Email address
- Phone number
- Address or site location
- Any details you provide when requesting a quote or booking machinery
Technical Information
- IP address
- Browser type
- Pages visited
- Cookies (see Cookie Policy below)
Hire‑Related Information
- Machinery requested
- Hire dates
- Delivery/collection details
- Payment information (processed securely by third‑party providers)
How We Use Your Information
We use your information to:
- Provide plant hire services
- Respond to enquiries and quote requests
- Arrange delivery and collection
- Manage bookings and customer accounts
- Improve our website and services
- Comply with legal obligations
We do not sell or share your information with third parties for marketing.
Legal Basis for Processing
We process your information under the following lawful bases:
- Contract: to provide plant hire services
- Legitimate interests: to operate and improve our business
- Consent: where you opt‑in to marketing communications
- Legal obligation: for accounting or regulatory requirements
How Long We Keep Your Information
We retain personal information only as long as necessary for:
- Providing services
- Legal and accounting requirements
- Resolving disputes
Sharing Your Information
We may share your information with:
- Delivery drivers or operators
- Payment processors
- IT or website service providers
- Legal or regulatory authorities (if required)
We never sell customer data.
Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
To exercise any of these rights, email: Info@lancasterplanthire.com
Security
We take reasonable steps to protect your information, including secure systems, restricted access, and safe data handling practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Cookie Policy – Lancaster Plant Hire
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how visitors use the site.
Types of Cookies We Use
Essential Cookies
Required for the website to function properly. These cannot be switched off.
Performance Cookies
Help us understand how visitors use the site so we can improve it.
Functionality Cookies
Remember your preferences, such as contact details entered into forms.
Third‑Party Cookies
Used by services such as Google Analytics to track website usage.
Managing Cookies
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Contact
If you have questions about our Cookie Policy, email: Info@lancasterplanthire.com
Terms & Conditions – Lancaster Plant Hire
Introduction
These Terms & Conditions govern the hire of machinery and equipment from Lancaster Plant Hire. By booking or using our services, you agree to these terms.
Hire Agreement
A hire agreement is formed when you request machinery and we confirm availability, pricing, and delivery details.
Payment
Payment terms will be agreed at the time of booking. We may require deposits for certain machinery. All payments must be made in full before or during the hire period unless otherwise agreed.
Delivery & Collection
We will deliver and collect machinery at agreed times. Delays caused by access issues or incorrect information may incur additional charges.
Customer Responsibilities
You agree to:
- Use machinery safely and responsibly
- Follow all operating instructions
- Keep equipment secure
- Report any damage or faults immediately
- Allow access for collection at the end of the hire period
Damage & Loss
You are responsible for any damage, misuse, or loss of machinery during the hire period. Repair or replacement costs may apply.
Breakdown & Faults
If a machine develops a fault, contact us immediately. We will repair or replace equipment as soon as reasonably possible.
Insurance
Customers are responsible for ensuring adequate insurance coverage for hired machinery and site operations.
Liability
We are not liable for:
- Delays caused by weather, access issues, or third parties
- Loss of earnings or project delays
- Damage caused by misuse or improper operation
Our liability is limited to the hire cost of the equipment.
Termination
We reserve the right to terminate a hire agreement if machinery is misused or safety concerns arise.
Contact
For questions about these Terms & Conditions, email: Info@lancasterplanthire.com